Refund and Returns Policy

Refund and Returns Policy

Last updated: 12/7/26

Overview

All Monowave items are made to order through our print-on-demand production process. Because each item is produced specifically for you at the time of purchase, we do not offer refunds, returns, or exchanges for change of mind, incorrect size selection, or general dissatisfaction with the product.

Please check our size guide carefully before ordering, as we’re unable to accept returns for sizing issues once an order has been placed.

When we will make it right

Even though our products are made to order, we stand behind the quality of what we ship. We will offer a free replacement or a full refund if:

  • Your item arrives damaged or defective
  • You received the wrong item (incorrect design, size, or color from what you ordered)
  • Your item has a significant printing or production fault

To request a replacement or refund under these circumstances, contact us at shopmonowave@gmail.com within 2 days of delivery, with:

  • Your order number
  • A photo of the item showing the issue
  • A brief description of the problem

Once we’ve reviewed and approved your claim, we’ll send a replacement at no additional cost, or issue a full refund to your original payment method — your choice.

What doesn’t qualify

Because items are produced on demand, we’re unable to offer refunds or exchanges for:

  • Change of mind
  • Ordering the wrong size (please refer to our size guide before purchasing)
  • Minor variations in color or print placement that are typical of the print-on-demand process
  • Items returned without prior contact and approval from our team

Sale items

All items, including sale items, follow this same policy: replacement or refund only in cases of damage, defect, or fulfilment error.

Order cancellations

Because production begins shortly after an order is placed, it cannot be cancelled, changed, or refunded outside the defect/error policy above.

Late or missing refunds

If you’ve been approved for a refund and haven’t received it yet:

  1. Check your bank account or card statement again — processing can take a few business days.
  2. Contact your credit card company — it may take additional time for the refund to post officially.
  3. Contact your bank — there is often processing time before a refund appears.

If you’ve done all of this and still haven’t received your refund, contact us at shopmonowave@gmail.com.

Need help?

Contact us at shopmonowave@gmail.com for anything related to a damaged, defective, or incorrect order.