Shipping Policy
How our shipping works
Monowave products are made print-on-demand — each item is produced specifically for you after you order, then shipped directly to you. Because of this, there are two stages to your delivery time: production and shipping.
Where we ship
We currently ship to:
- United States
- United Kingdom
- Canada
- Australia
- New Zealand
We’re not able to ship to countries outside this list at this time.
Processing time
Once your order is placed, please allow 2–4 business days for production before it ships. During high-demand periods (new drops, holidays), production may take slightly longer — we’ll let you know if there’s a delay.
Delivery time
Once your order ships, delivery time varies by destination:
| Destination | Estimated shipping time (after production) |
|---|---|
| United States | 2–7 business days |
| Canada | 5–12 business days |
| United Kingdom | 5–14 business days |
| Australia | 7–20 business days |
| New Zealand | 7–20 business days |
Total time from order to delivery = production time + shipping time above.
These are estimates, not guarantees. Delivery times depend on which facility fulfils your order, customs processing, local courier delays, and high-volume periods — international orders, especially to Australia and New Zealand, can occasionally take longer than the ranges above.
Shipping costs
Shipping costs are calculated at checkout based on your order and delivery destination. [Add specifics once your Stripe/WooCommerce shipping rates are finalized — e.g. flat rate, free over a threshold, or per-item incremental cost.]
Order tracking
Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update after you receive it.
Customs and import duties
For orders delivered within the United States, customs duties and import-related fees are covered by us — no additional charges from you. For orders shipped outside the US, this is usually also the case, though in rare instances, customers in certain regions may be asked to pay customs duties or related fees upon delivery due to local regulations. These situations are determined by local customs policy and outside our control.
Lost or delayed packages
If your tracking shows no movement for an extended period, or your order hasn’t arrived within the estimated delivery window, contact us at shopmonowave@gmail.com with your order number and we’ll help track it down.
Questions?
Reach out to us at shopmonowave@gmail.com for anything shipping-related.