Customer Support

We’re here to help with anything related to your order, sizing, or the site itself.

Contact us

Email: shopmonowave@gmail.com Response time: We aim to reply within 1–2 business days.

For the fastest response, please include your order number in your message if your question relates to an existing order.

Frequently asked questions

Where’s my order?

Once your order ships, you’ll receive a confirmation email with tracking information. If it’s been longer than expected, check our Shipping Policy for current processing and delivery timeframes, then reach out to us if it still hasn’t arrived.

Can I change or cancel my order?

Because our items are made to order, we can only make changes or cancellations shortly after you place your order, before it enters production. Contact us as soon as possible at {support email} if you need to make a change.

What if my item arrives damaged or wrong?

Contact us at {support email} within 14 days of delivery with your order number and a photo of the issue. See our Refund and Returns Policy for full details.

Do you ship internationally?

We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand. If your country isn’t listed, we’re not able to ship there at this time.

How do I know what size to order?

Check the size guide listed on each product page before ordering. Because items are made on demand, we’re not able to offer exchanges for sizing selected incorrectly, so please size carefully.

Can I return an item I don’t want anymore?

Since every item is made to order specifically for you, we don’t accept returns for change of mind or sizing. See our full Refund and Returns Policy for what is and isn’t covered.

Still need help?

Email us at shopmonowave@gmail.com and we’ll get back to you as soon as we can.